Don’t worry—we’ve got you covered!

Step 1: Document everything

• Record a clear unboxing video as soon as you receive the package
• Take photos of the damaged or incorrect item with packaging
• This helps us process your claim quickly and fairly

Step 2: Contact us within 12 hours

Email support@terrabloomindia.com with:

• Your order number
• Your unboxing video or photos
• A description of what’s wrong

Step 3: We’ll replace or refund

Once we verify the issue:

• We’ll send you a replacement immediately, OR
• Process a full refund (minus original shipping, if applicable)
• We’ll arrange a pickup for the incorrect/defective item

Why the video? We want to be fair to everyone. Videos help us see exactly what happened and prevent misuse of our return policy. We trust you, but this process protects both of us!

It depends on timing:

Before dispatch (within 2 hours): Yes, contact us immediately and we can usually change it

After dispatch: Unfortunately, no. But you can refuse delivery and reorder to the correct address

Pro tip: Double-check your address before hitting “Place Order”!

While rare, it can happen. Here’s what we’ll do:

• We’ll file a claim with the courier on your behalf
• We’ll provide you with regular updates on the investigation
• Once the loss is confirmed, we’ll either replace your order or refund you
• This process typically takes 10-15 business days

Contact us immediately if tracking shows your package is stuck or lost for more than 3 days.

Not currently. TerraBloomindia.com only ships within India. We’re exploring international delivery options, so check back soon!

Our couriers will:

• Leave a notice at your door with redelivery details
• Attempt redelivery on the next business day
• Contact you via the phone number provided

If redelivery fails 3 times:

• The package returns to our warehouse
• You can arrange a new delivery or initiate a return
• Return shipping charges may apply

Yes! Once dispatched, you’ll get:

• A tracking link via email
• Real-time location updates
• Estimated delivery window
• Courier contact information

Some couriers also offer SMS updates. Check your email for tracking details!

Unforeseen circumstances—like heavy rain, strikes, or national holidays—can cause delays. We communicate proactively:

• We’ll send you updates explaining the delay
• Tracking will reflect the adjusted delivery window
• We work with our couriers to minimize impact

Your patience is appreciated!

If you want to return an item:

• Contact us at support@terrabloomindia.com within 3 days of delivery
• We’ll provide return shipping instructions
• You arrange and pay for return shipping (unless it’s our error)
• Once we receive it in good condition, we’ll process your refund

See our full Return Policy for details on what’s returnable.

Not automatically, but ask us! If you’ve placed multiple orders:

Contact support@terrabloomindia.com before any items dispatch

We’ll see if we can hold orders to combine them

No problem! As long as the product inside is undamaged:

• You can accept the delivery
• Damaged packaging alone isn’t grounds for a return
• But if the contents are damaged, follow our damaged product process above