We’re TerraBloomindia.com, operated by M/s Terra Bloom India. We create beautiful ceramic, handcrafted, and handloom items that bring artistry into your home. This policy explains how we handle your information whenever you shop with us or visit our website. When we say “you,” we mean any person who shares information with us.
What Information We Collect From You
When you shop with us, we gather the following information to make your experience smooth and secure:
- Account Details: Your registration information, email, and password (which we protect with industry-standard security)
- Shopping Information: Your shipping address, billing address, and tax details
- Transaction History: Details of what you’ve purchased and any interactions you’ve had with us
- How You Use Our Site: What pages you visit, what products you look at, and how long you stay
- Device Information: Details about your computer, phone, or network when you visit us
We also use cookies (small files stored on your device) and tracking technologies to recognize you when you return and to understand how you use our site. This helps us improve your experience.
Why We Collect This Information
We use your information for these specific purposes:
- To let you create an account and use our website and services
- To process your orders and send you updates about your purchases
- To contact you about orders, changes to our services, or important updates
- To send you information about new products, special offers, and promotions (you can opt out anytime)
- To improve our website and understand what products you love
- To keep your account secure and prevent fraud
- To comply with laws and legal requests from authorities
How We Protect Your Information
We take your privacy seriously. Here’s what we do:
- Secure Servers: All information you share is collected on encrypted, secure servers
- Payment Protection: When you pay by card, we use SSL (Secure Socket Layer) encryption—the same technology banks use
- Limited Access: Only authorized team members can access your personal information
- Firewalls: Our systems are protected by firewalls against unauthorized access
Important reminder: While we do everything we can to protect your data, no internet transmission is 100% secure. By using our site, you accept this small risk.
When We Share Your Information
We keep your information private, but we do share it in these specific situations:
With Our Team & Partners:
- Our delivery partners (to get your order to you)
- Payment processors (to process your transactions safely)
- Marketing partners (only to send you updates you’ve agreed to receive)
- Our affiliated companies within the Terra Bloom group
With Government & Law Enforcement:
We may share your information if required by law, court order, or if we believe it’s necessary to:
- Protect our business or your safety
- Prevent illegal activity
- Comply with tax or legal requirements
In Case of Business Changes: If TerraBloomindia is sold, merges with another company, or goes through reorganization, your information may be transferred as part of that process. We’ll notify you of any such changes.
Marketing & Communications
We’d love to keep you updated about new products and special offers. However, you’re in control:
You can opt out of promotional emails at any time
Simply reply to any email with “Unsubscribe” or contact us at support@terrabloomindia.com
You’ll still receive important transactional emails (like order confirmations)
Cookies: What They Are & How We Use Them
Cookies are tiny text files that help us recognize you and remember your preferences. Here’s the simple version:
- Optional for browsing: You can browse our site without accepting cookies
- Required for shopping: To place an order or use certain features, you’ll need to enable cookies
- What they do: They remember you’re logged in, save items in your cart, and help us understand which products you love
You can manage cookies through your browser settings, though this may limit some features.
Your Rights & Control Over Your Information
You have the right to:
- Access and review the information we have about you
- Request corrections if something is inaccurate
- Ask us to delete your information (within legal limits)
- Opt out of marketing communications anytime
To exercise any of these rights, contact us at support@terrabloomindia.com.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or laws. When we do, we’ll post the updated version here. Your continued use of terrabloomindia.com means you accept the current policy.
Have Questions?
We’re here to help. If you have any questions about this privacy policy, how we handle your information, or your experience with us, please reach out:
Email: support@terrabloomindia.com
We believe transparency builds trust, and we’re committed to protecting your privacy while bringing beautiful handcrafted items into your home.